Frequently Asked Questions

Click on a question to view the answer.

• Do you have a store I can visit?

  Our store is located in West Sedona. The address is 3100 W State Rd 89A Suite 2. Please call ahead (928.282.0029) or email (joy@stillpointaromatics.com) for more information.  The store is open Monday, Tuesday, Thursday and Friday from 10 - 4.  Wednesdays are by appointment. You can also call in an order (just like chinese food!) or order online and choose pick up from the store!

• If I have questions can I speak to someone that can help me?

  Absolutely! Just give us a call at 928.282.0029 or text at 928.301.8699 Monday through Friday 11-5 PM or send us an email at joy@stillpointaromatics.com and we will be very happy to help you with any questions that you have. Virginia Joy is a Certified Clinical Aromatherapists with over 33 years of experience with essential oils and can help with any questions you may have.

• How will I know what oils are right for me?

  The Stillpoint Aromatics website has detailed information for each of our essential oils as well as other information in our Resource Center. You can find energetic uses, therapeutic benefits, and our experiences for each essential oil on the site. However, if you would like to speak to a live person, please do not hesitate to call 928.301.8699. You may also consider requesting an aromatherapy consultation.

• How can I learn more about aromatherapy and essential oils?

  Consider taking one of the aromatherapy workshops that we offer. Please visit the Workshop section of this site or our school site www.virginiajoy.com http://7slots.net/

• How are yout products packaged?

  We hand pour every order with conscious intention. None of our products are pre packaged, they are poured and packaged especially for you when you place your oder.  All essential oils are packaged in amber glass bottles with an orifice reducer.  (Please note the two ounce option does not come with an orifice reducer).  All of our hydrosols are packaged in clear glass and most are available with an atomizer or cap.  Most carrier oils are packaged in PET plastic containers, but if you would like glass, please let us know and we are happy to do this for you. 

• Should I insure my package?

  YES!!!!  We can not stress how important this is.  IF your package is damaged or lost during shipment we will not be able to help you.  USPS will not honor any claim without proper insurance, so it is really best for both of us :). If you choose to take this risk we honor your decision, but please know then we will not be able to do anything about it to assist you. 

• How secure is your website?

  Our Stillpoint Aromatics website is extremely secure. When you submit your information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to us at Stillpoint Aromatics. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Stillpoint Aromatics, Inc. Be assured that your information is safe and secure.

• Can I place an order without registering for an account on Stillpoint Aromatics?

  Absolutely. You can place an order as “a guest” on our site. We would love for you to join the Stillpoint Aromatic’s family, but the option is yours. We do invite you to register though as your account information will be automatically registered and the email address you provide will be your username in the future. This will allow you to access your order history, saved address, and other account features upon future visits to Stillpoint Aromatics. Once you are signed in, your shopping cart will be saved even if you log out & revisit the site later. If you are not signed into your account and you happen to walk away from your computer in the midst of your order, your cart will clear itself. 

• Okay, so if I do register an account, what if I forget my password?

  No worries! If you forget your password, a new password will be mailed to the email address with which you registered. If for some reason you do not receive your password…make sure that you check your junk email.

• Do you offer wholesale accounts?

  We do not offer wholesale accounts, however, we do offer a 15% professional discount for health professionals and massage therapists. The discount is limited to 5 and 15ml essential oils and blends, 2 oz hydrosols,  up to 4 oz carrier oils and all flower essences. Call or email for more information 928-282-0029

• Do you sell gift certificates?

  Yes, we certainly do. Just click on the gift certificate link on the site.

• How quickly will my order be processed?

  Most orders will be processed and mailed within 48 - 72 hours of placing your order unless you choose to pay by check or money order via snail mail. The exception to this is if we are having a sale or special promotion.  None of our oils are pre-poured. They are freshly poured with conscious intention once we receive your order. If you need your order rushed, give a call and we will do our best to accommodate you. 

• What if I want to cancel my order after it has been placed?

  We process our orders quickly and efficiently. As long as we haven't poured your order for you, we are happy to accommodate any cancellation. Once the oils have been mailed, full payment will be required.

• What if I want to make changes to my order after I have placed it?

  Please contact us as soon as you realize you would like to make a change to your order. We will do our best to accommodate, as long as the order has not been packed and/or shipped. If your order has already been shipped and you wish to add on, the addition may need to be considered a new order.

• What is your return policy?

  Please view our return policy page. But in a nutshell…all sales (this includes classes) are final at Stillpoint Aromatics. All essential oils purchased through Stillpoint Aromatics are non-refundable, once opened.  We are glad to accept any unopened bottle of essential oil back and issue you a store credit.  Please contact us via email or phone for a return authorization number.   We can only accept unopened products, no longer than 10 days past the purchase date. Please note in order to return the unopened product and receive store credit you must have an RMA number. We offer a 20-day money back guarantee on defective items in their original packaging (this does not apply to essential oils. carrier oils, resins, or customized blends.) Returns must be received by Stillpoint Aromatics Inc. within 20 days of the original order to qualify for this guarantee. You must have an RMA number.

• Please note that classses are NON REFUNDABLE.  If you choose to not complete a program  for any reason an refund will not be given. 

• What forms of payment do you take?

  Visa, Mastercard, Discover, American Express and Pay Pal. Through Pay Pal, you can use your Pay Pal account or American Express, Discover, eChecks, Visa, and Mastercard.

• What if I would like to pay by check or money order?

  If you would like to pay by check, please call us…but please know that your order will not be shipped until we have received your check and it has cleared. It really is more efficient for payments to be completed through either your Credit card and Pay Pal. Pay Pal does have a form of a check you can use called an e-Check.

• What if I would like to pay over the phone or by mail?

  All web store payments are made through the website. If you wish to email your order and call us with your credit card number, please send us an email and let us know.

• What if I would like to email you my order and credit card information?

  We recommend that you do not give us your credit card number or any sensitive information via email. If you insist on emailing your payment information, please email it in two separate messages, the first with the first three sets of digits, the second with the last four digits, the expiration date and the 3 digits on the back of the card. Please remember that email is really not a secure mode of purchasing.

• What are your shipping charges based on?

  We use the United States Postal Service Priority Mail for domestic shipping. Free shipping for orders over $299.00 (domestic only). For orders up to $299, the postage fee is $5.95. All orders are shipped using Priority Mail with tracking.

• Do you ship Internationally?

  We ship internationally using the United States Postal Service Priority Mail. International shipping charges are based on the weight of your order, and where it is being shipped. We use flat rate priority boxes to ship international orders, to keep the shipping fee as low as possible.

• Are the products you carry pure, natural, & free of chemicals & pesticides?

  Essential oils are powerful “natural medicine” and can have a profound therapeutic effect when used safely and correctly. It is our belief that they must be 100% pure plant extracts… nothing added and nothing taken away. Gas Chromatography/ Mass Spectrometry (GC/MS) is the best way to assure the purity of an essential oil. All of our oils are batch specific tested. You can access the GCMS report for each oil on our website. However, some GC/MS reports are not on the site yet, simply because we haven't entered the info yet. If there is a GC/MS that you need, please contact us and we will be happy to send it to you.   We only buy from distillers and distributors who sell oils extracted/distilled from plants that have not been sprayed or treated with any chemicals. Please visit the distiller’s page on our website for more information about our distillers.

• What are your thoughts on the internal use of essential oils?

  We do not recommend the use of essential oils for internal use unless you are working with a Clinically Certified Aromatherapist or a doctor trained in Aromatherapy.  Virginia Joy (owner) offers consultations if you are in need of a clinical consultation. Call her directly at 928-606-0363.  Aslo, coonsider taking one of her workshops ort the 300 hour Certification Program

• Where do you get your oils?

  We import our essential oils directly from small farmers and distillers worldwide. We have formed trusted relationships with our farmers and distillers over the past years. They ship the oils to us in large containers and we, in turn, pour them into 32oz amber glass bottles for storage in a cool, temperature controlled environment. The amber colored glass bottles protect the oil from light and oxidation, and the cold environment ensures storage at an optimum temperature, which in turn gives them a MUCH longer shelf life. The oils are then ceremoniously hand poured into 1/6 oz, 1/2 oz or larger amber glass bottles for you. Our oils are not pre-poured, they are poured especially for you, with conscious intention, when we receive your order. The oils are packed by us, with love and intention, wrapped in bubble wrap to prevent breakage, and sent to you.